Standard Terms & Conditions
Last updated 21st January 2026
1. Definitions
“Company” means Women’s Wheelz Taxis Ltd, Company Number 16442678 whose registered office and business address is 77 Alston Drive, Bradwell Abbey, Milton Keynes, MK13 9HG, and whose email address is info@womenswheelz.co.uk
“Customer” means any person booking or using the Company’s taxi services
“Driver” means the person operating the vehicle on behalf of the Company
“Service” means the provision of taxi transport by the Company
2. Bookings
2.1. To ensure compliance with the law, all bookings must be inputted to the Company’s dispatch system “Taxi Caller” via the Taxi Caller app or onto the dispatch system by one of the Company’s dispatcher staff.
2.2. All bookings are subject to availability and confirmation by the Company.
3. Fares and Payment
3.1. Fares are calculated according to the Company’s current metered tariff or, if a fixed quote has been provided in advance, the fare will be as agreed at the time of booking. The metered tariff is calculated by reference to the mileage incurred and/or the time spent on the journey from pick-up to drop-off.
3.2. Additional charges may apply for waiting time, tolls, airport pick-up and drop-off fees, parking fees if collection is from a venue which charges a parking fee, extra stops or other fees incurred at the Customer’s request or unavoidably incurred in complying with the Customer’s instructions regarding pick-up, route and drop-off.
3.3. Payment is due at the end of the journey unless otherwise agreed.
3.4. Payment may be made by card or cash. No payment is taken until the journey has finished at which point the Customer can choose whether to pay by card or cash. Card details may be collected at the time of booking via the app and a pre-authorised amount may be held on the card but no payment is taken at the point of booking.
3.5 Prepayment is required with advance bookings for journeys that require a driver’s time to be booked for 45 minutes or more (including inward and outward travel for the driver). This does not affect the passengers right to a refund if the ride is cancelled providing that the driver has not already been dispatched. If the driver has been dispatched the minimum fare will deducted from the balance to be refunded.
4. Refunds
4.1. A Customer may qualify for a refund if the journey cannot be completed due to circumstances within the Company’s control, for example, the vehicle breaks down or the driver is taken ill and cannot complete the journey or if the driver has to abort the journey for some other reason.
4.2. If a refund is due to a Customer who has paid by card, this will be made via the booking app and will be repaid to the card for which details were provided when the booking was made.
4.3. If the Customer was intending to pay cash then the payment will be waived by the driver if the conditions of a refund are met.
5. Cancellations
5.1. Customer Cancellation:
5.1.1. The Customer may cancel a booking at any time, but a cancellation fee based on the Company’s minimum fare from time to time will apply.
5.1.2. The minimum fare is payable if the booking is cancelled after the driver has been dispatched but before the driver arrives at the pick-up point.
5.1.3. A cancellation fee of double the minimum fare is payable if the booking is cancelled after the driver has arrived at the pick-up point.
5.1.4. The minimum fare is £5 as of the date of these Terms and Conditions which may vary and/or be updated from time to time. Please check our website for the current figure.
5.1.5. If Customer cancellation is due to the driver’s late arrival for a time-critical pick-up, please notify the Company as soon as possible. The single minimum fare for cancellation will only be charged if the time-critical nature of the journey was not stated when booking.
5.2. The Company reserves the right to cancel a booking due to circumstances beyond its control.
6. Passenger Conduct
6.1. Customers must behave in a reasonable and lawful manner and comply with any instructions from the driver.
6.2. The Company reserves the right to refuse service to any person who is abusive, intoxicated, poses a risk to the driver, vehicle or other passenger(s) or causes them to feel threatened.
7. Account Customers
7.1. Account facilities may be provided at the Company’s discretion and are subject to satisfactory credit checks.
7.2. Account holders must settle invoices within 30 days of the invoice date.
7.3. The Company reserves the right to suspend or withdraw account facilities at any time.
7.4. Interest may be charged on overdue accounts at a rate of 1% per annum above the Bank of England base rate.
8. Child Passengers
8.1. The Company will comply with all statutory requirements regarding the carriage of children, including the use of appropriate child seats or restraints as required by law. The Company is licensed to operate by Milton Keynes City Council which does not require taxi companies to carry car seats for children.
8.2. It is the responsibility of the Customer to provide their own car seat or other suitable restraint that can be adapted to the standard seat-belt arrangement of a car if a child under the age of 3 is to be a passenger.
8.3. If the Customer does not provide the correct child car seat, or other restraint, the child may travel without one but must sit on a rear seat and wear an adult seat belt if aged 3 or older, or must sit on a rear seat without a seat belt if aged under 3.
9. Cleaning Costs
9.1. If a Customer behaves in a way that means the vehicle has to be cleaned before it can be used for another passenger, then cleaning charges may apply.
9.2. If a Customer leaves bodily fluids in the vehicle it must be valet-cleaned and shampooed before it can be used again and this will incur a fixed charge of £50.
10. Luggage and Property
The Company accepts no responsibility for loss of, or damage to, luggage or personal property carried in the vehicle, except where caused by the Company’s negligence. Lost property left in the vehicle will be retained for no longer than 6 months before being disposed of. The Customer should enquire by contacting info@womenswheelz.co.uk or calling 01908 465548, stating the date, the time and the journey during which the item was lost. If found, the Customer should collect the item in person, producing a photographic form of identification when doing so.
11. Liability
11.1. The Company’s liability for any loss or damage arising from the provision of the Service is limited to the amount paid for the journey, except in cases of death or personal injury caused by the Company’s negligence.
11.2. The Company is not liable for delays caused by circumstances beyond its control, including traffic, weather, or road closures.
12. Complaints
Any complaints should be made in writing to the Company’s business address or email within 7 days of the journey: Women’s Wheelz Taxis Ltd, 77 Alston Drive, Bradwell Abbey, Milton Keynes, MK13 9HG. Email address info@womenswheelz.co.uk.
13. Data Protection
The Company will process personal data in accordance with applicable data protection laws.
14. Amendments
The Company reserves the right to amend these terms and conditions at any time. Updated terms will be published on the Company’s website.
15. Governing Law
These terms and conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.